FREQUENTLY ASKED QUESTIONS
Welcome to the KEYES FOREIGN TRADE LLC website! We are committed to providing customers with quality products and services. In order to help you better understand our services and the problems you may encounter during the purchase process, please read the following terms of question carefully.

1. Problem Solving
   If you encounter any problems in using our website or purchasing products, please first contact our customer support team in the following ways:
   ●Phone: 312 818 9731
   ●Email: zhouzhenghu0516@gmail.com
   Our customer service team will be happy to help you and solve your problem as soon as possible.
2. Frequently Asked Questions
   2.1 How do I check my order status?
   You can view your order history and current order status by logging into your account on our website. You can also check it through the link provided in the order confirmation email. If you need further help, please feel free to contact customer service.
   2.2 Can I cancel or change my order?
   You can request to cancel or change an order by contacting our customer service team before the order is shipped. Once the order has been shipped, cancellations or changes will not be possible and you will be subject to our return policy.
   2.3 How long does it take to receive the goods?
   The shipping time of the goods depends on the shipping method you choose and your delivery address. Generally, we will ship within 3 working days after the order is confirmed. The specific delivery time can be found in the information provided in the shipping confirmation email.
   2.4 What if the goods received are damaged or defective?
   Please contact our customer service team within 48 hours of receiving the goods to report any damage or defects. We will provide you with guidance on returns and exchanges.
   2.5 How to apply for a refund?
   Please visit the refund terms section on our website to understand the application process and relevant regulations for refunds. Please make sure to submit a refund application within 30 days of receiving the goods.
3. Feedback and Complaints
   We value your feedback and suggestions very much. If you are not satisfied with our products or services, please contact us through the following methods:
   ●Tel: 312 818 9731
   ●Email: zhouzhenghu0516@gmail.com
   We will take every feedback seriously and try our best to improve our services.
4. Modification of Terms
   We reserve the right to update and modify these terms at any time. Any updates will be posted on this page, and we recommend that you check it regularly to get the latest information.

Thank you for choosing KEYES FOREIGN TRADE LLC, we look forward to providing you with an excellent shopping experience!