REFUND AND RETURNS POLICY
Welcome to the KEYES FOREIGN TRADE LLC website. We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with the goods you purchased, our refund policy will help you get a satisfactory solution. Please read the following refund terms carefully.

1. Refund Application
   If you wish to apply for a refund, please contact us within 30 days after you receive your order. The refund application requires the following information:
   ●Order number
   ●Purchase date
   ●Product name
   ●Refund reason
2. Refund conditions
   You can apply for a refund in the following cases:
   ●The goods are defective or damaged.
   ●The goods received do not match the description when you placed the order.
   ●The goods are damaged during transportation.
   Please note that the following situations are not eligible for refunds:
   ●The goods have been used or damaged (not due to defects in the product itself).
   ●Refund applications after 30 days.
   ●Specially customized or personalized goods (unless there is a quality problem with the goods).
3. Refund Process
   If your refund request is approved, please follow the steps below:
   Confirm the return address: We will provide you with the return address and related instructions via email.
   Packaging the goods: Please return the goods in the original packaging, along with the proof of purchase and refund request instructions.
   Ship the goods back: Use the tracking service to send the goods back to the address we specify. It is recommended to choose a reliable shipping company to facilitate the tracking of the return logistics.
4. Refund Time
   Once we receive the returned goods and confirm that they are eligible for a refund, the refund will be processed in the original payment method. Refund processing generally takes 5 business days, depending on your bank or payment service provider.
5. Other instructions
   ●If you have any questions or need further information, please feel free to contact our customer service team.
   ●We reserve the right to modify our refund policy at any time, and the modified policy will be updated on this page.

Thank you for choosing KEYES FOREIGN TRADE LLC, we look forward to providing you with more quality products and services.